Have questions about our business or our products? We've got answers! If you don't see your question below, send us an email and we'd be happy to answer directly.
We don't make you wait. We send you one of our boxes we keep in stock within 5 business days. Then, we get you started with the new box the following month. If you're working on a short timeline for a gift and would like to know specifics, send us an email and we can usually give you down to the day. You will receive tracking information as soon as your order is scanned by our shipping partners.
Our team of bookworms read and research each book chosen for our boxes. We tend to choose award winners for our Signature Journeys with solid reviews on online platforms like goodreads. We want to choose books that display the destination culture and we try to compliment the nonfiction and fiction selections with the items selected for the box.
We've learned that honest, authentic reviews from our customers serve our mission and goals better than paid influencers can. At this time, we do not pay anyone to feature our products and we do not offer free products to influencers. We are immensely grateful to our customers who feature our products on social media and review our products on various platforms and we do, occasionally, offer discounts for continued reviews, but only after customers have initiated their public reviews. So, if you see an unboxing or a review online, you can trust that we didn't pay them to say nice things about us. We hope not to make friends that way.
US Shipping is based on the estimated weight of the product and your zip code. We think shipping for some of our products is a bit too high and we're working on that. COVID-19 and the historic wildfires have slowed our progress on cutting shipping costs, but we're considering several options to reduce the cost of shipping for our customers.
We love hearing from customers and we try to respond to every correspondence within a couple of days. You can send us a message through any of our social media or send us an email at firstname.lastname@example.org.
If you're a company or group and would like to order our boxes in larger numbers, send us an email with the details and we'd be happy to work with you. In large enough quantities, we can even design a custom box for your group. If you're an individual and would like to order all three of our subscriptions, just send us an email and we'd be happy to put together a discounted order.
Great minds think alike! Send us an email. We can't accept the book back because we've promised our valuable customers that we only send out new books for our subscriptions. Please donate the book to your local tiny library or regift it and we'll send you a replacement from our leftovers.
We're not a box for kids. We've had some well-read high school students, but our books are chosen specifically for adults and much of the literature we include, particularly in the Signature Journey, may be challenging. If you're looking for a children's book box, please consider Momo's Book Club.